Gautam Sambhare

Gautam is a business development and sales management professional with a career spanning two decades. His career spans industry experience across Banking, Financial Services and Telecom and now Consulting. He is currently working at Renaissance Strategic Consultants Pvt. Ltd. (http://www.renainet.com/)  as its COO. His past work experience includes leadership assignments with ICICI Bank, ABN Amro Bank and Idea Cellular. Gautam’s core strengths are sales, business development, driving profitability and CXO stakeholder engagement. He is also a TISS certified trainer and enjoys the two-way learning that workshop facilitation offers. Gautam firmly believes that the more people he interacts with, the greater is the learning! His ability to rapidly adapt to new business and functional areas puts him at ease with developing strategy and implementation thereof. Gautam has a Bachelor’s degree in commerce and an MBA in Marketing from the University of Pune. Apart from his professional pursuits, he is avidly involved with the ‘Toastmasters’, which is a public speaking & leadership development forum and Rang De, which is a not-for-profit organization working towards providing affordable credit at the grassroots level. Gautam is passionate about social enterprise and social causes that support education and the environment. He is an avid outdoorsman who enjoys adventure sports, and lives in Pune with his wife, son and daughter. For more on Gautam –

Amitabh Basu

I have always been intrigued by why people behave in certain ways – what triggers certain actions, the choices each one makes, the unique journeys they embark on and milestones each individual seeks. Probably that is what led me to pursue a career in Customer Experience Design and Management.

After completing my MMS from V.E.S.I.M.S.R, my professional journey began with stints in Operations and Marketing, in Shoppers Stop, a leading retail store chain in India, in 1996.

In 2002, I started Idendesign Strategies, which strategizes Identity development for various organizations. The practice areas include – designing Corporate, Brand, Environment & People identity.

Since 2014, I also forayed into the digital space through User Experience Design, as the Head of Strategy – Think Design Collaborative. 2019, also saw this company win the prestigious “India’s Best Design Studio” award in the Digital Design space for the fourth consecutive year. The company has won several international design awards as well, over the years, like the IF Design Award (Germany) and Good Design Award (Australia).

Through a strategic alliance between Idendesign and Renaissance Strategic Consultants I have facilitated numerous workshops & training programs in Leadership, Sales & Service and Design Thinking. I am a visiting faculty, at Welingkar Institute of Management, XIC, S.P. Jain – Dubai & Singapore, EMDI… teaching subjects that include, Customer Service – Standards & Benchmarks, Retail Selling Skills, B2B Selling Skills, Transaction Analysis, Retail Operations, Evolving Operating Procedures, Retail Brand development, Leadership, Creativity & Innovation.

A Cegos certified trainer for ‘Manager Essentials ’ blended programme and a CQ (Cultural Intelligence) certified facilitator, by Cultural Intelligence Center, LLC

For more information, please refer to:

amitabh.basu@idendesign.com