Culture change through NPS
Our client, a leading telecom operator globally and within India wished to leverage Net Promoter Score (NPS) as a metric and system to drive a culture of customer centricity.
Retail Service Excellence
We worked with a leading telecom operator globally and one of the major players in the industry in India. The goal was to upgrade level of service delivery commensurate with the brand promise and was focused on the frontline staff & first level managers.
Learning Fundamental Management Skills
Our client is amongst the top 10 automotive parts manufactures globally. The intervention revolved around two aspects: Time Management and Presentation Skills. The workshop was a part of the global roll initiative. Our trainers were trained by Cegos and the content was created by Cegos and approved by the client.
Vision Mission Workshop
The client was a top wealth management company in India. We worked with the CEO to determine a collective vision for the future through an intervention for the top leadership in the organisation.
Our client, the largest chemical company in the world wished to build and strengthen a performance oriented culture across the organisation. They were also looking at improving the perception of the Indian unit amongst both internal and external stakeholders.
Cross Cultural Sensitisation
The client, a leading global pharmaceutical company needed guidance in developing cross-cultural competencies especially at the senior level. The objective of this workshop was to develop vital cross-cultural knowledge and develop skills and attitude to facilitate the effective working with diverse groups.
Diversity and Inclusion
Our client, a global business process outsourcing company was looking at building an organisation wide inclusive culture. They needed help on a series of D&I Sensitisation Workshops.
Our client, a major leisure and hospitality company in India required help for their referral marketing program. They wanted to leverage their captive base of existing members to generate new business actively.
Learning Negotiation Skills
The client, a manufacturer of pumps, valves with a global market share of 7 percent and headquartered in Germany required an intervention on Negotiation Skills Training.
Our client an American Fortune 20 multinational information Technology Company needed a program on service excellence which covered concepts tailored to organisation. We created tailored role plays and contexts, and combined aspects of service strategy and analysis, as well as aspects of team management / motivation / communication.